Keywords: e-citizen, digitization, automation, outsourcing, big data, service delivery, user experience, electronic payments
The uptake of online government services has been remarkable. In a little over a year nearly 2 million people have created an account on eCitizen. Huduma Centers process more than xx requests per day. But this represents only a fraction of citizens in need of services from government.
For a thriving business in a rural area submitting tax returns online is convenient—but not when the process requires downloading a file that can only be used with proprietary software. Decentralizing ID replacement is beneficial for citizens who live in remote areas. But the cost of transport to the nearest Huduma Center can be prohibitive for many who have to travel along depleted roads.
As long as electricity and reliable transport are not ubiquitous, access to online service will remain out of reach for citizens in the most remote areas. Designing solutions for the hardest to reach is challenging but imperative.
Panellists will explore how ICT services can be designed to maximize accessibilitywhile remainingaffordable. Panellists will also propose policy and strategies for Kenya to truly close the digital divide.
Keywords: literacy, free wi-fi, net neutrality, connectivity, road network, electricity, transport, public utility, planning policy
|Digital Literacy – who’s responsibility?||Breakout|
|Free Wi-Fi! Now what?||Breakout|
|Report: Kenya Infrastructure Gap||Breakout|
|Getting the next million online||Ministerial Panel|
Leaders in Kenya’s ICT sector and government decision makers have a range of ideas on how to promote growth in the sector.
Seed funding for start-ups, contracts for growing companies and drafting policy to protect the market are some of the strategies often presented.
Panellists will consider how government can incentives players in the industry while promoting competiveness and review how policy has and can strengthen Kenya’s ICT sector.
Keywords: eco-system, procurement, funding, start-ups, innovation, investment, skills, workforce
|Universal Access Fund: how far are we?||Breakout|
|The Future of Cash||Plenary Panel|
|Unblocking Procurement||Plenary Keynote|
|Mind the Gap: Enterprise Kenya Innovation||Plenary|