Connected 2016: Thematic Tracks Program

Track I: The Efficient Public Sector
This track will seek to answer two questions:
a) How ICT can improve service performance in government
b) How government can reduce cost and improve quality of ICT projects
Government is a complex organisation. Receiving a service like renewing an ID or starting a company requires the input of several agencies across government. For a citizen, this often means completing several forms, submitting the same information multiple times and wasted time shuffling from one building to the other.
With automation and the introduction of electronic payments, a number of government services are now available in one location through facilities like eCitizen and Huduma Centers. This has transformed how citizens transact with government. Butfor many ministries, agencies and departments, duplication and complexity still exist despite automation.
This track will explore some of the difficulties government agencies face as they automate and transform their service delivery. In addition, panellist will explore how ICT projects themselves can be designed to address complexity and simplify process of service delivery.

Keywords: e-citizen, digitization, automation, outsourcing, big data, service delivery, user experience, electronic payments
Breakout sessions:

Track II: Ubiquity? The challenge of reaching citizens everywhere

The uptake of online government services has been remarkable. In a little over a year nearly 2 million people have created an account on eCitizen. Huduma Centers process more than xx requests per day. But this represents only a fraction of citizens in need of services from government.
For a thriving business in a rural area submitting tax returns online is convenient—but not when the process requires downloading a file that can only be used with proprietary software. Decentralizing ID replacement is beneficial for citizens who live in remote areas. But the cost of transport to the nearest Huduma Center can be prohibitive for many who have to travel along depleted roads.
As long as electricity and reliable transport are not ubiquitous, access to online service will remain out of reach for citizens in the most remote areas. Designing solutions for the hardest to reach is challenging but imperative.
Panellists will explore how ICT services can be designed to maximize accessibilitywhile remainingaffordable. Panellists will also propose policy and strategies for Kenya to truly close the digital divide.

Keywords: literacy, free wi-fi, net neutrality, connectivity, road network, electricity, transport, public utility, planning policy

Breakout session:

Digital Literacy – who’s responsibility? Breakout
Free Wi-Fi! Now what? Breakout
Report: Kenya Infrastructure Gap Breakout
Getting the next million online Ministerial Panel
Track III: Towards a smart Kenya: building stability

Leaders in Kenya’s ICT sector and government decision makers have a range of ideas on how to promote growth in the sector.
Seed funding for start-ups, contracts for growing companies and drafting policy to protect the market are some of the strategies often presented.
Panellists will consider how government can incentives players in the industry while promoting competiveness and review how policy has and can strengthen Kenya’s ICT sector.

Keywords: eco-system, procurement, funding, start-ups, innovation, investment, skills, workforce

Breakout session:

Universal Access Fund: how far are we? Breakout
The Future of Cash Plenary Panel
Unblocking Procurement Plenary Keynote
Mind the Gap: Enterprise Kenya Innovation Plenary

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Connected 2016